Refund & Cancellation Policy

Last Updated: June 20, 2026

At Al Fawzy Dental, we are committed to providing a transparent and stress-free experience for our local and international patients. We understand that medical needs and travel plans can change, which is why we offer a flexible, patient-first refund policy.

1. Online Appointment Booking Fees

When booking an appointment through our secure online portal, appointment booking fees is required to secure your reservation and allocate clinical resources.

Important Note:

• • Online booking fees are non-refundable.
  • Appointment Fees may be transferred to a new appointment date if a rescheduling request is submitted at least 24 hours before the scheduled appointment, subject to availability.
  • Appointment booking fees will be forfeited in the event of a no-show, missed appointment.
  • Refund requests due to exceptional circumstances may be reviewed on a case-by-case basis at the sole discretion of Al Fawzy Dental.

2. Rescheduling

Patients are welcome to reschedule their appointments to any available time slot by contacting us directly. There are no fees or costs associated with moving your appointment to a different date or time.

3. Clinical Consultation & Pre-payments

If, during or after your initial clinical consultation at our facility, it is determined that a specific treatment is not the right path for your health, any advanced deposits made toward that specific procedure are 100% refundable. We do not believe in charging for services that are not clinically appropriate for the patient.

4. Completed Clinical Services

• • Clinical Services: Once a dental procedure (such as an extraction, cleaning, or surgical placement) has been performed, the fees are non-refundable. These fees cover sterilized medical materials, laboratory costs, and the specialized time of our clinical team.

• • Restorative Support: While medical procedures are non-refundable, all restorative work (such as Crowns, Veneers, and Implants) is supported by our professional clinical standards. If a restoration fails due to material or structural issues, we will repair or replace it at no additional cost according to our internal clinical guidelines.

5. Refund Processing & Transparency

• • How to Request: To request a refund, please email our administrative team at bookappointment@alfawzydental.info or call us  on +20 111 010 0027.

• • Processing: Once a refund is requested, it is authorized by our management within 3 busniess days.

• • Timeline: Depending on your local or international bank’s processing times, the funds typically appear back in your account within 5–7 business days.

• • Transaction Safety: All refunds are processed via the same secure, encrypted gateway used for the initial payment.